Spanish (Latin America)
Enter your search term here...
to submit a new ticket
Check ticket status
Usage Tips | Reservation & Bookings
Super Host plan | How to organize the reservations?
Booking Page Actions
How to generate payment links for guests?
How to transfer a booking from lodging?
How to search for available lodgings to receive a transferred booking?
How to access a booking's page?
How to post receipts in a reservation?
See all 9 articles
Typed Sales via Reservation Page
How to access the reception panel?
What can I do on the Stays.net reception panel?
What status can a booking have?
FAQ | What are cancellation policies?
Setting Cancellation Policies
Cancellation Policy in OTAs
How do cancellation policies relate to OTAs?
How to monitor the booking cancellation requests made through the website?
See all 6 articles
What happens when the guest does not complete the payment for the booking made through the website?
FAQ | What is the reservation guarantee policy?
How do I set a deadline for bookings from the website to be confirmed?
How do I set up the responsible for the unconfirmed Reservations coming from the site?
Where can I see unconfirmed Reservations coming from the site?
See all 6 articles
Booking Creation and Importation
How to create bookings on the calendars?
How do guests make bookings through the website?
What happens if my guest changes the IN / OUT date on the sales channel?
How to transform blocks into bookings?
What can I do from the Find Reservation screen?
Standard Arrival and Departure Time
How do I set the standard time for guest arrivals?
Early Check-In and Late Check-Out - Fees and Calendars
How do I set the standard time for guest departures?
How to add a consummation on the booking page?
How to register extra services?
Invoices and Booking Contract
How to configure the invoices template?
How to send PDF contracts to guests?
Last Minute Reservations
What are last minute reservations?
How to configure the last minute reservation policy?
What happens if a guest tries to book below the last minute limit on the website?
How to set the preparation time for a given listing?
How to set the policy for instant booking in sales through website?
Instant Booking Policy per Accommodation
How to configure the guest registration template?
How to print the building registration in a reservation?
How to send the guest registration by email?
Help Desk Software