Reservation Guarantee

Learn how to configure your policy on reservations guarantee on reservations made through the website or pre-bookings sold directly to the guests.

What happens when the guest does not complete the payment for the booking made through the website?
When a guest start the booking process on your page, choose a payment method and do not complete the action, the Stays.net will allocate your user's ...
Mon, 16 Aug, 2021 at 1:30 PM
FAQ | What is the reservation guarantee policy?
Reservation guarantee policy is a feature used by means of accommodation to charge guests an amount to confirm the reservation. This serves to confirm th...
Thu, 16 Sep, 2021 at 11:19 AM
How to set a deadline for bookings from the website to be confirmed?
To better understand the article, it is recommended that you already know the concept below: How is the booking process on the websites developed by Sta...
Tue, 3 Aug, 2021 at 10:10 AM
How to configure the person responsible for unconfirmed reservations coming through the website?
A good way to convert your unconfirmed bookings coming through the website is to delegate these cases to a member of your reservation center team. To do ...
Wed, 11 Aug, 2021 at 8:37 AM
How to include fees to calculate the Reservation Guarantee?
The Reservation Guarantee normally is a percentage calculated on top of the total daily rate that the guests need to pay to ensure the listing Reservation,...
Tue, 31 May, 2022 at 11:05 AM
Where can I see unconfirmed Reservations coming from the site?
For cases where your guest has not finalized the payment on the site, stays.net will list the data in the following locations: In the menu [Reservation...
Fri, 22 Mar, 2019 at 10:40 AM
How to set the reservation guarantee policy?
To configure the default policy on reservation guarantee, follow the steps below: Access the [Settings > General Settings > Pricing] menu; Find t...
Thu, 29 Jul, 2021 at 9:02 AM
How to define the reservation guarantee by each listing?
 To set the reservation guarantee policy by each listing, you must follow the instructions below: Enable the customizable setting by listing To indicate t...
Fri, 24 Jun, 2022 at 12:11 PM
How to set the reservation guarantee policy by period?
It is important to know that this setting can only be used if you work with Advanced pricing. This configuration is not compatible with the sales channel...
Wed, 29 Jun, 2022 at 1:49 PM
Where does the reservation guarantee policy apply?
Once the configuration of your reservation guarantee policy, it will be applied in the following areas of your Stays.net: Area Summary Details W...
Thu, 16 Sep, 2021 at 2:16 PM