Reservation guarantee policy is a feature used by means of listing to charge guests an amount to confirm the reservation.

This serves to confirm the guest's presence on the booked date and, in cases of cancellation, to minimize losses.

This amount is given as a percentage based on the total amount of the reservation or daily rates.

How to set the reservation guarantee policy?

Access the [Settings > General settings > Reservation Guarantee] menu. See more details about reservation guarantee settings.

Where is this setting applied?

During the booking process on your website and in the {{reserve_first_payment}} template email variable. The configuration will also be sent to the Vrbo and TemporadaLivre channels.

Is it possible to include fees to calculate the reservation guarantee?

The most common model on the market is charging the fee on top of the total daily value. However, if you prefer, you can also include the total amount of your fees or a proportional amount in the calculation.

How to define whether this amount is refundable to the guest or not?

Refunds are set according to your cancellation policies, which you can configure in [Settings > Reservations > Cancellation Policy].