Cancellation Policies

Learn how to register, configure and integrate your cancellation policies with your Stays.net website and the OTAs compatible with this feature!

FAQ | What are cancellation policies?
Cancellation policy is a feature used by means of accommodation to try to reduce the damage caused by the guest giving up on the booking and, for the gues...
Mon, 21 Mar, 2022 at 11:07 AM
How to configure the use of the cancellation policies?
To set the application of your cancellation policy, follow the steps below: Access the [Settings > Reservation Settings > Cancellation Policy] men...
Wed, 4 Aug, 2021 at 7:00 AM
How to link my cancellation policies to OTAs?
To indicate to the OTAs which model of their cancellation policy is most compatible with your policy registered on Stays.net, follow the steps below: Ac...
Tue, 16 Nov, 2021 at 12:16 PM
How to register cancellation policies?
The registration of your cancellation policies must be done through the path below: Access the [Catalog > Auxiliaries > Cancellation Policy] menu;...
Tue, 17 Aug, 2021 at 8:25 PM
How to choose a period's cancellation policy?
To work cancellation policies by period, you need to use the advanced pricing configuration. With that done, just follow the steps below: Access the [C...
Tue, 11 Jan, 2022 at 11:59 AM
How to choose a listing cancellation policy?
To set your listing's default policy, follow the steps below: Access the listing page; Go to the [Distribution] tab and find the [Reservation Sett...
Mon, 21 Mar, 2022 at 11:15 AM
How do cancellation policies relate to your website?
When configuring your policies, they will be displayed on the guest's screen in two moments: Moment before starting the booking After choosing the ...
Fri, 12 Aug, 2022 at 3:19 PM
How do cancellation policies relate to the sales channels?
When working with sales channels, it is important that you understand that the channel is the intermediary between you and the guest, so when it comes to ...
Wed, 9 Nov, 2022 at 2:27 PM
How to monitor the booking cancellation requests made through the website?
Fro bookings made through the website or direct sales, the guests will be able to access the booking page and request the cancellation of the booking. Up...
Fri, 30 Apr, 2021 at 9:19 AM
How to configure the non-refundable option for Airbnb cancellations?
By relating your Stays.net cancellation policies to existing Airbnb templates, we will send this information in our API connection to the channel. On Ai...
Tue, 24 May, 2022 at 8:05 AM