Cancellation Policies

Learn how to register, configure and integrate your cancellation policies with your Stays.net website and the OTAs compatible with this feature!

What are cancellation policies and how do they work on Stays?
Cancellation policy is a resource used by hosting facilities trying to reduce the damaged caused by a guest withdrawing from a reservation. For the guest,...
Thu, 18 Jan, 2024 at 10:00 AM
How to manage cancellation policies on Stays?
To manage cancellation policies on your system, it is important to register your policy templates and then set the use of each one. This is essential for...
Tue, 23 Jan, 2024 at 10:52 AM
How are the cancellation policies presented on my website?
When you set up your cancellation policies on Stays.net, they will be used as additional information during your guests' purchase process on your websit...
Thu, 14 Sep, 2023 at 9:21 PM
How do cancellation policies relate to the sales channels?
For a better understanding about the subject, it is important to know that if the reservation is created from an external sales channel (e.g. Airbnb, Book...
Fri, 27 Oct, 2023 at 11:04 AM
How to monitor the reservation cancellation requests made through the website?
For reservations made via website or direct sales, the guests will be able to access the reservation page and request the cancellation of the reservation....
Tue, 29 Aug, 2023 at 1:52 PM
How to set up non-refundable option for Airbnb cancellations?
Airbnb allows you to give guests a discount if they opt for the non-refundable reservation model. Follow the steps below to make this setup within Stays: ...
Wed, 23 Aug, 2023 at 4:42 PM
How to link Stays.net listings cancellation policies to Despegar?
From the content connection between Stays.net and Despegar, you will be able to set in your Stays channel manager what will be your listings' cancel...
Tue, 8 Nov, 2022 at 11:08 AM