Cancellation Policies

FAQ | What are cancellation policies?
Cancellation policy is a feature used by means of accommodation to try to reduce the damage caused by the guest giving up on the booking and, for the gues...
Wed, 4 Aug, 2021 at 6:47 AM
How to configure the use of the cancellation policies?
To set the application of your cancellation policy, follow the steps below: Access the [Settings > Reservation Settings > Cancellation Policy] men...
Wed, 4 Aug, 2021 at 7:00 AM
Cancellation Policy in OTAs
Each OTA follow a model of Cancellation Policy and, in that case, we need to alocate ou Policies, that you created in the system to the ones that already ex...
Wed, 9 Jan, 2019 at 12:26 PM
How to register cancellation policies?
The registration of your cancellation policies must be done through the path below: Access the [Catalog > Auxiliaries > Cancellation Policy] menu;...
Tue, 17 Aug, 2021 at 8:25 PM
How do cancellation policies relate to OTAs?
When working with sales channels, it is important that you understand that the channel is the intermediary between you and the guest, so when it comes to ...
Wed, 16 Dec, 2020 at 1:12 PM
How to monitor the booking cancellation requests made through the website?
Fro bookings made through the website or direct sales, the guests will be able to access the booking page and request the cancellation of the booking. Up...
Fri, 30 Apr, 2021 at 9:19 AM
How to configure the non-refundable option for Airbnb cancellations?
By relating your Stays.net cancellation policies to existing Airbnb templates, we will send this information in our API connection to the channel. On Ai...
Fri, 30 Jul, 2021 at 3:55 PM