When working with sales channels, it is important that you understand that the channel is the intermediary between you and the guest, so when it comes to cancellations, the final word is usually from the sales channel, so your policies tend not to apply, because the content that will prevail is that of the platforms.

Important: In some channels you will be able to relate your Stays.net models with the most compatible models of the channel and, thus, speed up the process of registering your listings.

To help you in the management of these cases, check out how each channel deals with this routine:

Channel
How does it work?
Details
AirbnbThe channel policy will prevail in cancellations and you will need actions from the guest or the Airbnb team to cancel reservations.SEE DETAILS
BookingThe channel policy will prevail in cancellations and you will need the actions of the guest or the Booking team to cancel reservations.SEE DETAILS
ExpediaWe will not send this information to the channel, the cancellation process is done by the Expedia guest or staff, by default.SEE DETAILS
FlipkeyWe will not send this information to the channel, the cancellation process is done by the guest or the Flipkey team.SEE DETAILS
TemporadaLivreThe channel policy will be displayed in the listings and will prevail in the booking process, but you can cancel reservations via Stays.net.SEE DETAILS
VRBO (HomeAway)The channel policy will be displayed in the listings and will prevail in the booking process, but you can cancel reservations via Stays.net.SEE DETAILS

Now that you know about the relationship between your policies and those of the sales channels, how about checking out other information about this area?

<< BACK TO FAQ