To cancel a reservation originated on Expedia, you must first check the type of agreement of your listing:
|In this case, your listing is available for package sales and the payment can be processed by Expedia, so to cancel a reservation you will need to contact the Expedia team to explain the case or arrange for your guest to cancel.|
It is important to mention that in some cases the cancellation may involve charging the guest or you fees.
|In this case, you will be responsible for processing reservation charges, so it is possible to access the extranet and acknowledge the card as invalid within a period of up to 72 hours after the creation of the reservation.|
Check the link below for more information from Expedia on the Hotel Collects cancellation routine:
|SEE DETAILS||SEE DETAILS|
The standard recommendation is not to manually exclude sales channels reservations from Stays, as this generates availability conflicts, but for specific Expedia reasons, in cases of conciliation or no-show, it may be necessary to do the action manually.
For more details on this, click on the link below: