From the content connection between Stays.net and Despegar, you will be able to set in your Stays channel manager what will be your listings' cancellation policies to Despegar guests.
What you find in this article
Getting to know Despegar cancellation policies
For a good cancellation policy setup for your Stays listings connected to Despegar, check the table below that shows what each Despegar policy means:
Despegar policy | What does it mean? |
| Non refundable | The cancellation by the guest is not allowed without the payment of a fine. If there is a cancellation, no show or early checkout, the penalty is 100% of the total amount of the stay. |
| Refundable for 24 hours | The cancellation by the guest is allowed between 0 and 24 hours before the check-in and after this time the fine is the amount of 1 daily rate. If the guest does not show or leaves early, the fine is also 1 the amount of daily rate. |
| Refundable for 48 hours | The cancellation by the guest is allowed between 0 and 48 hours before the check-in and after this time the fine is the amount of 1 daily rate. If the guest does not show or leaves early the fine is also 1 daily rate. |
| Fully refundable | The guests will be able to cancel without a fine. If there is a cancellation, no show or early checkout, there will be also no penalty. |
Linking Stays policies to Despegar policies
To link your cancellation policies registered on Stays.net to Despegar models, just access [Channel Managers Dashboard > Despegar] menu, accces the Settings tab and choose the Cancellation policies option, like in the image below:
Remember that to have Stays policies option, you need to register your models on [Catalog > Auxiliaries > Cancellation policies] and then set the models per listing, if you want. Learn more.