Cancellation policy is a feature used by means of accommodation to try to reduce the damage caused by the guest giving up on the booking and, for the guest, it is increasingly becoming one of the decisive factors when choosing a lodging.


Check the list below for the main information you need to start using this tool:

Question
Answer
Details
How to register cancellation policies on Stays?From the [Catalog > Auxiliaries > Cancellation Policy] menu.
How to configure the registered policies?To define the application of your policies you must go to the [Settings > Reservation Settings > Cancellation Policy] menu, at the bottom of the page.
How to set a listing's cancellation policy?Upon accessing the listing page, go to [Sell Price > General Configuration] and choose the model of the policy.SEE DETAILS
How to set the cancellation policy of a period?Setting only available on the advanced price configuration model. You can edit the policy while editing your price rules in the [Catalog > Price Rules] menu.SEE DETAILS
How will the cancellation policy appear on the website for guests?The moment the booking is made by the guest, the information will be displayed in some stages of the process.SEE DETAILS
Which sales channels receive information about the policies I use on Stays?Airbnb, Booking, VRBO (HomeAway) and TemporadaLivre. Attention: See the article on the side for more details on the integration!SEE DETAILS
How to link Stays' policies with those of the OTAs?Just go to the [Settings] tab of each channel manager on your Stays.net. You will find out which channel policy best fits your registered model.SEE DETAILS

If you want more information about cancellation policies, check out this article on our blog:

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