Stays.net has several templates that will help you charge and manage your reservations and knowing all the possibilities will help you develop content according to your brand!

Discover our library of templates below to help you with this email routine:


Reservation management and charging message library


Charging guests to pay the Reservation Guarantee

To edit the content of the original email or request for support about triggering these messages, use the guest reservation incomplete template in your template library.

To assist in the collection of reservations where the minimum amount necessary to guarantee the rental has not yet been paid or in purchases on the website where guests have not completed the payment correctly, Stays.net has a reinforcement email template that shows the consumer the amount needed to guarantee the reservation and other reservation information, as well as the deadline for guaranteeing the payment of the reservation.

This email template can be used from manual triggering via the Reservation Page, especially in Stays plans without a website, and it is possible to configure the automatic triggering automatically for reservations imported via sales channels and, mainly, purchases that have not been finalized on your website!
I want to know more...

BACK TO TOP


Sending guest payment Bank Slips

To edit the content of the original email or request for support about triggering these messages, use the reservation conf. bank slip template in your template library.

Some payment solutions integrated with Stays.net provide the option of generating Bank Slips via the website to finalize the purchase process on the website, so for this flow, guests will receive an email with the Bank Slip link to make the payment, in addition to the link available on the website's reservation page.

For further information about our integration options with online payment solutions that accept Bank Slips, why not check out our list of compatible tools?
I want to know more...

BACK TO TOP


Confirmation of payment received

To edit the content of the original email or request for support about triggering these messages, use the reservation payment confirmation template in your template library.

Besides the payment required to secure the reservation, it is possible for guests to make an extra payment during the reservation process, such as paying the remaining amount of the reservation.

This is an option available on the guest's reservation page on the website and if there is an additional payment, Stays.net will email guests with the update of the amounts received from the reservation:

This email template can be triggered manually from the Reservation Page or automatically.
For automation, you must enable this in [Settings > Email Settings > Website] in the Notify Guest About Reservation Events section.
I want to know more...

BACK TO TOP


Reinforcement of charge for payments via bank deposit

To edit the content of the original email or request for support about triggering these messages, use the reservation conf. bank data template in your template library.

For cases where guests have chosen the bank deposit option as their payment method, Stays.net will create a pre-reservation on the calendar and by default will email guests to indicate that the reservation is not yet confirmed and that it is required the payment of the reservation guarantee within the standard period.

In addition, it is possible to send this email manually from the Reservation Page and the message template is as follows:

The option to pay for the reservation via bank deposit on the website is a good alternative for users who are in the process of installing payment channels.
For further details on how to create this payment option for your website and internal reservations, see the material below:
I want to know more...

BACK TO TOP


To edit the content of the original email or request for support about triggering these messages, use the reservation payment link template in your template library.

One of the alternatives for charging reservations is to send payment links to guests, as this avoids requesting card details and at the same time provides consumers with a secure environment to process payment.

This trigger is done manually from the Reservation's Page and you will have the option of just copying the payment link and sending it through other channels, or sending the link via email in a scripted message, according to the template below:

For further details on how to generate payment links via Reservation Page, see the material below:
I want to know more...

BACK TO TOP


To edit the content of the original email or request for support about triggering these messages, use the res. payment link reminder template in your template library.

Besides sending the payment link mentioned in the previous item, Stays.net will automatically send guests a link expiration reminder 5 days before the link expires.

The default message content template is as follows:

BACK TO TOP


Sending the Guest Registration in PDF to entrances and receptions

To edit the content of the original email or request for support about triggering these messages, use the res. guest registration pdf template in your template library.

One of the main processes during the arrival of guests in listings for the season is to present a list with the name of the guests, number of people in the reservation and the documents of the guests to the administration of the place.

To help with this process and provide a more comfortable experience for guests and their team, Stays.net is able to automatically send an email with an attached PDF that contains this information for the administration of the location of your listings, according to the template below:

It is possible to activate the automatic triggering and define how many days before the arrival of the guests the email will be sent from the menu [Settings > E-mail Settings > Reservation], in the Sending the Reservation's Guest Registration Form section.
I want to know more...

BACK TO TOP


Rental Agreement submission

To edit the content of the original email or request for support about triggering these messages, use the reservation contract with pdf template in your template library.

A good way to give credibility to your brand and legally protect you against unforeseen events with guests is the rental agreement.

As a support for this routine, in addition to having a rental contract template, Stays.net provides the option of sending an email with the contract attached in PDF so that the guest has access to the information and the information is documented.

The email consists of a simple message that shows that the contract is attached to the message, according to the template below:

Before you start sending PDF rental agreements, it is highly recommended that you familiarize yourself with the Stays.net template and make the necessary adjustments to align with your company's policies!
I want to know more...

BACK TO TOP


Sending the Reservation Invoices in PDF

To edit the content of the original email or ask support about triggering these messages, use the following templates in your template library:
- Hosting Invoice: reservation invoice with pdf;
- Extras Invoice: reservation invoice extras with pdf;
- Total Invoice: reservation invoice total with pdf.

As well as sending the Contract in PDF, it is possible to send guests a default email message and the attached PDF document.

The text of the email follows the same pattern as that of the Contract, with only the name of the Invoice being changed, as in the example below:

For more information on sending and editing guest reservations' invoices, see the material below:
I want to know more...

BACK TO TOP


Email for guests to share favorite listings

To edit the content of the original email or request for support about triggering these messages, use the guest shares wishlist template in your template library.

In the guest area of the website, they will be able to bookmark their favorite listings and share this with friends or family to help with the process of choosing listings for the trip or for a variety of other reasons.

To do that, Stays.net will generate an email with a short text and links to the listings so that people can see the favorite ones of the user in question, according to the template below:

For more details on how guests share favorite listings, see the link below:
I want to know more...

BACK TO TOP


Guests sharing the reservation voucher with other travelers

To edit the content of the original email or request for support about triggering these messages, use the reservation share with friends template in your template library.

One of the things guests can do from the website's reservation management panel is to share their reservation confirmation with friends, family, or anyone they wish.

Using an option available on the website, they will be able to send a personal message and indicate the recipients of the message, and also, Stays.net will send the content with the main reservation information — the voucher:

To stay aware of everything guests can do on the website's reservation management panel, access the material below:
I want to know more...

BACK TO TOP


Now that you know about charging and reservations management email templates, how about looking at other related subjects?

<< GUIDE ABOUT EMAILSEDITING EMAILS >>