When a guest start the booking process on your page, choose a payment method and do not complete the action, the Stays.net will allocate your user's search as a pre booking on your calendar, with the aim of ensuring the guest a chance to finalize the booking.

This process will occupy the calendar of the lodging chosen by the guest during the search period, so it is important that you do some actions for these cases:


Action
Summary
Details
Configure a deadline for these pre bookings to expireYou have the power to define how long to wait for the guest's payment.
The minimum time gap is 15 minutes and you will be able to configure it according to your policies.
SEE DETAILS
Manage the cases that ariseThe Stays.net will list the cases of unconfirmed bookings coming through the website in various areas of your administrative panel.
You will be able to use the information collected through the website to try to make the booking in direct contact with the guest.
There is also the possibility of linking these cases to a booking agent so that they can do this job.
SEE DETAILS
Configure the email triggering for the guest in these casesIt is possible to adjust that an email is triggered to the guest (in addition to the message that the website will display) about the non-completion of the payment of the booking.
Configuring an inviting message to the guest can be a good practice to ensure the conversion of bookings on your page.
SEE DETAILS

It is important to note that these actions aim to "remedy" cases in which the payment has not been finalized, however the ideal is that your page and your business provide the necessary conveniences for the guest to be able to book the lodgings. 

Below is a short checklist about the conveniences:


Action
Details
Are your lodgings active to receive instant bookings on the website?SEE DETAILS
Is your reservation guarantee policy in line?SEE DETAILS
Are there active payment channels on your website?SEE DETAILS
Does your website provide credibility to the guests?SEE DETAILS