Expedia's matched reservations or no-show reservations represent a different routine in relation to the connection between Stays and Expedia, so for these cases you should take the following action:

  1. Access your reservation page;
  2. Go to the bottom of the page and click on [Cancel];
  3. Mark the [Keep the reservation canceled] little box;
  4. Click on [Save].
For cases where the guest withdrew from the purchase or there was an invalid credit card, the cancellation occurs automatically!

Now that you know how to handle the Expedia reservations conciliation cases on Stays, how about seeing more details on the topic? You can see more details of the connection between Stays and Expedia or more Expedia instructions on matchee: