To help you know the details of the connection between Stays.net and Expedia, we have created the table below with the most frequently asked questions:
FAQ | Answer |
|---|---|
| Is it necessary to have a Brazilian CNPJ (National Register of Legal Entities) to advertise on the channel? | No, it is not. |
| Is there a minimum number of listings to connect? | No. You just need to register at least one location with Expedia and link it to the Stays channel manager to start the connection. I want to know more... |
| Is there a content connection between Stays and the OTA? | Yes. Stays will send Expedia listings information such as amenities and bed and room settings for example. Temporarily it is not possible to send the listing's photos. |
| In how many websites will the listing be advertised from that connection? | In addition to the Expedia website, it will be on 12 other websites, among them Hotels.com, for example. |
| Will the rates registered at Stays be sent to the channel? | Yes. The price structure is sent a few minutes after connection and at each change. It is important that your prices are above R$238.90 for the channel to accept them. Remember that you can apply a price correction specifically for Expedia to make your listing eligible! I want to know more... |
| Will bookings made on Expedia get to Stays calendar? | Yes, they will. For bookings made before the connection, if you have been notified by Expedia email, you must enter the booking manually on Stays calendar! |
| Will Stays calendar be sent to Expedia calendar? | Yes, it will. The update is done instantly and the settings on the Booking Window are sent within 5 minutes after changes on Stays, if there are any. |
| Does Stays.net send check-in and check-out restrictions to the Expedia calendar? | Yes, it does. The update is done daily by Stays.net and, and in case of changes in your calendar, they are sent within 5 minutes after your action. |
| Does Stays.net send additional fees to be charged? | Yes, it does. You just need to link your fees to the Expedia models on your Stays.net channel manager settings. I want to know more... |
| Will Stays.net send the fee I charge per additional guest? | Yes, it will. The send is done in up to 5 minutes after the changes made on Stays, besides the daily send as additional security guarantee. |
| Does Stays.net send the cancellation policies to Expedia? | Yes, it does. You just need to link your policies to Expedia models on your channel manager settings. |
| How is the booking amount charging made to the guest? | There is a model in which you charge the guest (Hotel Collects) and another in which Expedia charges and then transfer it to you. I want to know more... |
| Is it possible to mark the guest credit card data as invalid on Stays.net? | No, it is not. However, if your partnership is Hotel Collect, it is possible to cancel the booking on Expedia within 72 hours after creating the booking. |
| Is it possible to market several listings in the form of a category (e.g., standard, deluxe)? | Yes, it is. Simply register your listings via vertical rate groups on Stays.net! I want to know more... |
| Can I cancel a Expedia booking through Stays.net screen? | No, you cannot. The cancellation process must be done through Expedia, either by the guest or by the host. I want to know more... |
| How can I communicate with Expedia guests via Stays.net? | If you have the guest's phone number, you have the option of WhatsApp messaging the guest. But if you do not have the guest's phone number, you can only email the guest if you have his/her real email, since the reservations will arrive with an encrypted email as a pattern. I want to know more... |
| What is the commission amount charged by the channel? | For administrators that use the Hotel Collect model (guest pays administrator directly) the commission is 15% on the total of the booking (including the fees). In the Expedia Collect model (guest pays the Expedia), 20% on the total amount is charged (including the fees). |
| Does the channel accept instant booking? | Yes, it does. By default, the channel works with Instant Booking. I want to know more... |
If you want to know more details about the channel, click on the link below! I want to know more...
Now that you already know the details of the connection with Expedia, how about checking out how to proceed with the connection of your Stays listings with the channel?