Cielo is a Brazilian company and currently only operates in Brazil.
You can cancel transactions made through Cielo directly in Stays, as long as you're using the Cielo WebService 3.0 integration.
Important: Cancellation is only available for the most recent transaction recorded in the reservation.
For example, if reservation XX01A received a Cielo transaction today and another last week, only the most recent transaction (today's) can be canceled.
To cancel a Cielo transaction via Stays, follow the steps below.
- Go to [Reservation Center > Find reservation] menu;
- Select the reservation and click on [Details];
- Go to [Total amount > details];
- Click on [Cancel and refund].
This feature is available to System administrator and Director users.
To access other functions, activate the permission reserve.payment.transaction.cancel. Learn more.