When accessing the messages central menu from your Stays, the messages will be displayed at the left side of the screen and the presentation of the status of each conversation is done as follows:

Conversations with unanswered messagesIn the menu, we will display the total number of unread messages in the color green and in the panel, next to each conversation, the number of unread messages.
Remember to filter by period if your menu still has a green number even after you have read your entire panel.
Conversations that are already answeredWe will display the total number of messages in the gray color.
If the guest search is for older periods or the reservation has already been made, we will display more information such as the channel's reservation code, such as the example at the side.

Now that you already know how to monitor your conversations, how about checking out other related subjects?