For cases where your guest has not finalized the payment on the site, stays.net will list the data in the following locations:
- In the menu [Reservation Center> Incomplete Reservations (site)];
- On your homepage, if you are a Booking Agent.
When you find the cases, you can access the Reservation Page and collect the data left by the guest during the Reservations process: the name, email and telephone number of the guest in order to make a contact and check what is missing to close the Reserve .
In addition, to expedite the process of attempted conversion, stays.net shoots an email shortly after the guest indicates the intention to Reserve the accommodation in order to communicate that the Reservation still needs to be confirmed. See below how you can edit the content: