To capture guest reviews, you will count on the following features:


Feature
Summary
Details
Sending an email after the departure of the guestThree days after the departure of your guest, we will send an email requesting their review of the stay and your services.
If you want to disable the feature or change the email trigger policy, go to the settings of your Stays.net and follow the path indicated at the side.

Force sending manuallyAfter the guest's departure date, you can go to the booking page and in the [Communication with Guest] block, manually force the sending, by clicking on the icon beside.



In addition to the options above, it is possible to manually create the reviews or your guest will be able to, spontaneously, access their booking panel on the website and leave the review.


Now that you know how to capture the reviews for your Stays.net, how about checking other information about that area?

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