A good way to convert your Unconfirmed Reservations from the site is to delegate these cases to a member of your Reservations Team.
To do this, simply follow the steps below:
- Go to [Catalog> Settings> Reservations Settings];
- Locate the option [Assign incomplete reservations made through the website to your staff/agent];
- Click [Enable];
- Select the Booking Agent from the list;
- Save the changes to the bottom left side of the screen.
See more details and tips on this type of Booking in the links below: