This article is only intended for users who already have an Expedia account and listings.

If you would like to subscribe to the channel, please contact our support team. You must have

What you find in this article:

Step 1. Set the channel manager

Go to [Channel Managers Dashboard > Expedia > Settings] and set the options below:

  • Reservation: indicate the commercial status of reservations between Reservations and Pre-Reservations;
  • User (from the Administrator plan): choose a responsible booking agent to handle Expedia reservations;
  • Finance: configure the default currency for prices sent to the channel, price correction, and the accounting relationship of the channel's commissions (Administrator and Agency plans);
  • Communication with guests: activate the sending of automatic emails for new Expedia reservations. You can also configure personalized emails according to the sales channel;
  • Cancellation policy: relate your Stays cancellation policy models with the most compatible models on Expedia. Remember that the channel's policy model prevails in reservations via Expedia;
  • Fees and taxes: link your extra Stays fees with the SERVICE_FEE rate. When relating more than one fee with this Expedia option, the values are added up and presented as a single fee to customers.

Step 2. Access Expedia portal and set Stays as channel manager


Note: only follow this step when you are ready to connect your listings to Stays right away. If you set Stays as a channel manager on Expedia and do not connect your listings within a short period of time, this could negatively affect your pricing and availability rules as they are not being updated.


After configuring the connection, access Expedia portal, go to [Rooms and Rates > Connectivity settings] and select stays.net. After that, proceed to the step 3.

Step 3. Connect your listings

It is time to link your hotels and existing listings on Expedia with the registered products on Stays. Access the [Channel Managers Dashboard > Expedia] Stays menu and follow the steps below:

  1. On the [Listings] tab, find the desired location and click on [Connect > Connect to an existing product on Expedia]. Enter the Expedia ID hotel and save the changes. 

  2. Your Stays listings will appear below, and ideally, each one should be linked to an Expedia ID. However, if you work with room categories, only parents should be linked. 

  3. Done! After a few minutes, prices and calendars will be updated based on what was registered on Stays. It is important to check whether the information arrived correctly on the Expedia portal. 

When connecting the listing to Expedia, rate plans are already sent automatically.

Creating listings

You can also create a listing on Expedia directly from your system, but there are some limitations:

  • It is only possible to create listings in the room (listing) level, not at the hotel (property) level;
  • Before creating the first listing, you must add a rate plan within the Expedia extranet. From it, we can create the other plans;
  • Photos and hotel-level content will not be sent.