Before proceeding with reading this article, it is necessary to understand the concept below:
- Hierarchical relationship between price rules
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The calculation of prices in bookings in these cases shows the following behaviors:
Bookings made through the website or through the reservations & booking center
If the booking has at least one night that is within the event period, the event amount will be charged for the booking in question.
See the example below:
If there is an appointment for the period from 12/25 to 12/27, due to the night of 12/26 - which is in the event period - the amount charged in the booking will be based on the configuration of the event. That is, the daily rate from 12/25 to 12/26 will be in the event amount, and the season amount will be ignored.
This logic is done to avoid package breaks without leaving your listing unavailable on the website.
If you get a booking of this type, use the promotions feature on the other days of the event to take advantage of the remaining days of the period.
Bookings made through sales channels (OTAs)
Each sales channel is responsible for the final pricing to the guest and Stays.net only acts in the transmission of the minimum nights and daily rates, however the most common behavior for a search for the day 12/25 to 12/27 between the OTAs would be:
- Minimum stay of the day 12/25 equal to or less than 2 nights
In this scenario, the daily rate of 12/25 would be charged based on its normal season price and only the daily rate of 12/26 would have the daily rate of your event configured on Stays.net.
- Minimum stay of the day 12/25 greater than 2 nights
It would not be possible to complete the booking, as the number of nights of the search is less than the minimum stay.
As we have seen, what determines whether the booking is accepted or not is the minimum stay configured on the check-in date of the booking.
To avoid package breaks, without extending the duration of your Stays.net event, a recommended feature would be the check-in and check-out restrictions.
We emphasize that this behavior is the responsibility of each sales channel, so the ideal is to check with the team of each platform when you are starting your training/partnership with the channel.