Reservations registered on Stays.net can have the following status:
|pre-reservation||These are reservations where there is still no confirmation by the guest.|
It is necessary that the payment of the reservation guarantee is made so that the reservation is confirmed effectively.
It is possible to change the status to [reservation] manually as well, even without posting receipts to the lease.
|reservation||These are reservations where at least the reservation guarantee has already been paid by the guest.|
As it is a payment made in advance, there is still a chance for the guest to cancel according to the cancellation policy.
If necessary, it is possible to return to [pre-reservation] status if you have not posted receipts yet.
|contract||These are reservations where the total amount has been paid and the check-in has been validated.|
It means that the guest is in the listing and the sale has been made.
In this case, it is not possible to return the reservation to [pre-reservation] or [reservation], but only cancel or remove it from the listing calendar.
|canceled||These are reservations where the guest has withdrawn from the purchase after having paid at least the reservation guarantee.|
|deleted||They are [pre-reservation] in which the guest did not make payment and, therefore, they have expired.|
In addition, they may be the guest's purchase withdrawal in the sales channels.
The basic difference between a [canceled] and [deleted] reservation is that in [canceled] there is a payment already made.
It is possible to filter by status in the menu [Reservation Center > Find Reservation], as well as view the status in the reservation page.