To manage the reviews received, follow the steps below:
- Access the [Reservation & Bookings > Guest Reviews] menu;
- Filter on the left to refine your search;
- Click [Search].
From this action, just select the desired evaluation and do any of the actions below:
|View the full content of the review||Click on the [Show] button to display the content.|
|Edit the content of the guest review||Use this tool only for possible spelling corrections and minor adjustments!|
Click on the [Change] button, make changes and save your content.
|Post, reply and define if it should be part of the statistics||By clicking on the [Status] button, you can define whether the review will be made public on the website or not, what is the language of the review - this helps with the navigability of the comments - and whether the review should be considered in your operational statistics, whether on the listing quality area or regarding the services of an employee.|
If you wish to check the instructions above in practice, click here and watch a video (in Portuguese) with these actions.
Now that you know how to manage the reviews received, how about checking other information on this area?