In order to have greater control on the operational module on Stays.net, it is important to have the status of the operational tasks updated, and it is possible to change it as you need.

Check below what are the statuses an operational task can have and how to use them:

What you find in this article

What is the status New?

Is the default status after a task is created. 

 

What is the status In progress?

Indicates that the task is being done.
This status mainly applies when solving maintenance tasks that consume more time (during days).

 

What is the status To be confirmed?

This status indicates that the task in question was already done, but had to be reopened.
To reopen a poorly executed task, just go to the task's page and click on the [Done] status and change it to [To be confirmed].

 

BACK TO TOP

What is the status Done?

Indicates that the tasks were performed correctly.
Just access the task page and change the status to [Done]. This will indicate that the task has been successfully completed.

BACK TO TOP

What is the status Duplicate?

This status indicates that the task was not executed because there is already another ticket registered for the same case.
It is common in cleaning or technical tasks created by your team manually. Therefore, we recommend filtering the pending issues in the accommodation before creating a task.

 

BACK TO TOP

What is the status Unsolved?

This status happens when the task will not be executed.
It applies to all types of tasks on the Stays.net system and can range from guest no-shows to incoherent requests for repairs and maintenance. 

BACK TO TOP

How can I change a task's status?

The change can be done via the [Tasks > All tasks] menu or in the operational dashboards. 

By clicking on the task, you will access more information about it and the statuses will be on the right side, so just click on the status and choose the option that represents the status of the task in question.

BACK TO TOP

Now that you already know about the status of an operational task, how about checking out more details on each module area?

TECHNICAL