When applying the chat on your Stays.net through app center, you will notice that the user will have two options by default: the sales chat history and the support chat history.
Check out the context of each one below:
Sales Chat History
Support Chat History
|The sales chat is aimed at users who are negotiating reservations with their agents and aim to clear up doubts during the purchase moment.||The support chat is aimed at users who are already allocated to your listings or who have already reserved and want after-sales assistance.|
|The user will be able to select the first option to select the sales chat.||The user must select the second chat option to contact your company's operational support routine.|
|The main example of use is the process of getting a reservation on the website, when the user wants to ask any questions about the listing or make a consultation about special services before reserving.||Some examples of use are requests for maintenance in the listing or even contacting to find out about the price of a possible extension of stay a few days before departure.|
|It is recommended that you give your reservation agents access to chat so they can increase your reservation conversion rate.||It is recommended that you open chat access to key people on your operational team, such as receptionists, maintenance and cleaning supervisors, for example.|
|The message history will be found in the [Offers & Promotions > Sales Chat History] menu.||The message history will be found in the [Offers & Promotions > Support Chat History] menu.|
Now that you know the difference between the types of chat, how about checking more details about the topic?
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