When applying the chat on your Stays.net through app center, you will notice that the user will have two options by default: the sales chat history and the support chat history.
Check out the context of each one below:
Sales Chat History
Support Chat History
|The sales chat is aimed at users who are negotiating reservations with their agents and aim to clear up doubts during the purchase moment.
|The support chat is aimed at users who are already allocated to your listings or who have already reserved and want after-sales assistance.
|The user will be able to select the first option to select the sales chat.
|The user must select the second chat option to contact your company's operational support routine.
|The main example of use is the process of getting a reservation on the website, when the user wants to ask any questions about the listing or make a consultation about special services before reserving.
|Some examples of use are requests for maintenance in the listing or even contacting to find out about the price of a possible extension of stay a few days before departure.
|It is recommended that you give your reservation agents access to chat so they can increase your reservation conversion rate.
|It is recommended that you open chat access to key people on your operational team, such as receptionists, maintenance and cleaning supervisors, for example.
|The message history will be found in the [Offers & Promotions > Sales Chat History] menu.
|The message history will be found in the [Offers & Promotions > Support Chat History] menu.
Now that you know the difference between the types of chat, how about checking more details about the topic?
|<< SEE ABOUT CHAT
|MANAGE CHAT ACCESS >>