Pagar.me is a Brazilian company and currently only operates in Brazil.


Through the connection with Pagar.me, you will be able to cancel transactions already made on their platform with a command from Stays.

To cancel a Pagar.me transaction on Stays, you must follow the steps below:

  1. Go to [Reservation Center > Find reservation] menu;
  2. Select the reservation and click on [Details];
  3. Go to [Total amount > details];
  4. Click on the [Cancel and refund] button.

The refunds will be present both in the payment area of the reservation page and on your financial panel:

Reservation Page
Accounts Statements
On larger teams, the feature will be available in the System Administrator and Director roles.
If you want to enable the option to other functions of your business, enable the reserve.payment.transaction.cancel permission.