By connecting your sales channels listings to a channel manager, in most cases, the communication about reservation confirmation is then managed by the channel, that is, Stays.
To avoid loss of reservations, Stays.net by default has the automatic triggering of reservation confirmation to guests.
If you have a policy of writing personalized messages or if you do not feel safe in applying the automation at the beginning of use in Stays, it is possible to disable automatic sending to the Booking and Expedia channels.
You can disable the triggering from the steps below:
- Access the [Channel Managers Dashboard] menu and choose your channel;
- Click on the [Settings] tab;
- Find the [Communication with Guests] section;
- Select [No] on the [Would you like to send a reservation confirmation email right after the guest pays for the reservation on your website?] option;
- Save the changes made on the [Save] button that will appear next to the section title after the change.
