Please review the frequently asked questions bellow with the details of the connection between Stays.net and Homes & Villas by Marriott International:
FAQ | Answer |
|---|---|
| Is it necessary to have VAT to advertise on the channel? | No, it is not necessary. |
| Is there a minimum number of listings to connect? | It is necessary to have at least 15 listings to be submitted to an evaluation by the Homes & Villas by Marriott International team and, after approval, you can become a partner on the platform. |
| What commission does Homes & Villas by Marriott International charge hosts? | This information is only shared with affiliates eligible to join the channel. After you join the channel, you will be able to add the amount of commission charged by the channel on the Stays booking page. I want to know more... |
| Is there content connection between Stays and Homes & Villas by Marriott International? | Yes, there is. General information from your listings will be sent to Homes & Villas by Marriott International, such as photos, amenities and other information. Note that Homes & Villas by Marriott International requires custom listing titles. The platform's default language is English, so your listings must have content in this language on Stays.net. |
| Is it possible to update the listing description on Homes & Villas by Marriott International through Stays? | Yes, it is. Changes made on Stays will be sent to Homes & Villas by Marriott International, except for the listing title, which is exclusive to the platform. The change on Stays will be applied to the Homes & Villas by Marriott International portal in a matter of minutes after your action on Stays. The platform's default language is English, so your listings must have content in this language on Stays.net. |
| Does Homes & Villas by Marriott International work with Multi Unit Listings? | No, it does not. Each unit of your listing will be individual products on Homes & Villas by Marriott International. |
| Will my listings on Stays be automatically posted on Homes & Villas by Marriott International after the connection? | No, they will not. After sending the information to Homes & Villas by Marriott International, it is necessary that you validate the content and post the listing if everything is OK. |
| Will the rates registered on Stays be sent to the channel? | Yes, they will. The amount of your daily rates and any changes made on Stays will arrive on the Homes & Villas by Marriott International portal immediately after your action. |
| Will additional fees be integrated into the Stays and Homes & Villas by Marriott International connection? | Yes, they will. You just need to link your Stays fees with the fees charged by Homes & Villas by Marriott International in your channel manager configuration. |
| Is it possible to configure my cancellation policies through Stays? | Yes, it is. You must link your Stays policies with those of Homes & Villas by Marriott International in your channel manager. Remember that the channel's policy will always be applied to bookings made through their portal. |
| Is there calendar integration between Stays and the channel? | Yes, there is. The calendar of your Homes & Villas by Marriott International listing will be 100% managed with information from Stays. Changes made on Stays will be immediately applied to your listing on the channel. |
| Will the channel receive information about arrival and departure restrictions? | Yes, it will. Adjustments made in the Stays calendar will be sent immediately to the channel. |
| Will reservations made through the channel be imported into my Stays calendar? | Yes, they will. You will receive reservations with key guest information (name, phone and reservation total). |
| How is the reservation amount charged to the guest? | Homes & Villas by Marriott International is responsible for charging the guests and will transfer the net amount to the hosts after the reservation is completed. |
| Can I cancel a reservation through Stays.net? | Yes, you can. Homes & Villas by Marriott International is compatible with the changing of booking status from Stays.net. Note that you must follow the channel's guidelines. |
| Does Homes & Villas by Marriott International work with instant bookings? | Yes, it does. All channel listings have the instant booking policy. |
| Will I be able to exchange messages with Homes & Villas by Marriott International guests through Stays? | Yes. Once the reservation is confirmed, you will be introduced and can communicate to the guest directly. Please note that there is no messaging system through Homes & Villas by Marriott International portal. If the guest's telephone number imported in the reservation is WhatsApp, you will be able to contact them normally, as it already works with your traditional reservations. Note that you must follow the channel's communication guidelines. |
| Does the channel accept instant booking? | Yes, it does. By default, the channel works only with Instant Booking. I want to know more... |
Now that you know the key technical details about the connection, how about checking out the steps to connect or create listings for Homes & Villas by Marriott International?
| << GET TO KNOW THE CHANNEL | SEE CONNECTION STEPS >> |