To help you know the details of the connection between Stays.net and Despegar, we have created the table below with the most frequently asked questions:
FAQ | Answer |
|---|---|
| Is it necessary to have CNPJ to advertise on the channel? | There are no restrictions, however Despegar will ask for supporting documentation on Natural Person and Legal Entity. I want to know more... |
| Is there a minimum number of listings to be able to connect to the channel? | You only need to have a listing ready for reservation marketing. |
| What is the commission amount charged by Despegar? | The commission charged is 15% of the total amount of the reservation (including the taxes). |
| Is there a content connection between Stays and the Despegar? | Yes, there is. If the listing was created via Stays, the update of the contents is done automatically. |
| Can I edit the description of my Despegar listings? | Yes, you can. In addition to the descriptive content, there is the connection of amenities, photos and bed configuration. |
| In how many websites will the listing be advertised from that connection? | In all websites of the Despegar group (Decolar, Despegar, BestDay, Viajes Falabella, Viajanet and the HotelDO B2B channel). I want to know more... |
| Will the rate registered on Stays be sent to the channel? | Yes, it will. The information will be sent to Despegar right after your changes made on Stays. |
| Will reservations made on Despegar arrive on the Stays calendar? | Yes, they will. You will receive the complete information. |
| Will the Stays calendar be sent to the Despegar calendar? | Yes, it will. The information will be sent to Despegar right after your changes are made on Stays. |
| Does Stays.net send check-in and check-out restrictions to Despegar? | Yes, it does. This information is sent once a day to Despegar. |
| Does Stays.net send additional fees to be charged? | Yes, it does. Just link the fees on your Stays Despegar channel manager sett. The fees will be charged at the time of the reservation on Despegar and you do not need to charge guests during the stay. I want to know more... |
| Will Stays.net send the fee I charge for additional guests? | Yes, it will. |
| Does Stays.net send the cancellation policies to Despegar? | Yes, it does. Just link the policies in the configuration of your Stays Despegar channel manager. |
| How is the guest charged for the reservation amount? | Despegar will charge for the total reservation amount to the guest and will send you a virtual credit card so that you collect at the moment of the guest's check-in, your amount, with Despegar commissions already properly collected by the channel. We recommend you to use a payment channel compatible with typed sales, so that you are able to collect the virtual credit cards amounts. I want to know more... |
| Is it possible to commercialize several listings in the form of a category (e.g. standard, deluxe, etc.)? | Yes, it is. Just register your listings through vertical rate groups on Stays. |
| Can I cancel a Despegar reservation through a Stays.net screen? | No, you cannot. The channel has a policy of 0% cancellation, so cancellations occur only in extreme cases after investigation with the Despegar team. |
| How will I be able to communicate with the Despegar guests? | Guests email and phone number will arrive on your Stays.net reservation page. |
| Does the channel accept instant reservation? | Yes, it does. By default, the channel works only with instant reservations. I want to know more... |
Temporarily, the API connection with Despegar is only available for listings located in Brazil.
Now that you already know about the Stays.net and Despegar connection, how about proceeding to the connection of your listings?