Before proceeding with the reading of this article, it is important that you know the concepts below:

The most common justification for this case is that you have a reservation that had a forwarding started, but at a later time, it was canceled.

See an example below:

Reservation from March 15th to March 18th canceled

Behavior in the lodging calendar

The calendar is empty and available to receive new bookings.

Behavior in the owner's calendar

The reservation remains in the owner's calendar as the forwarding amount has been confirmed.

If you work with manual booking forwarding, just remove the credit postings and move back the forwarding status:

If you work with automatic booking forwarding, it is possible to inhibit the forwarding when there is cancellation of reservations.

If this is not your case, please forward the case to our support team with as much reference as possible using the form below: