To get the messages from your Airbnb guests in your, there are different situations  according to your account with them:

What you find in this article

Accounts connected to or created on Airbnb recently

In these cases it is simple!
Once your account is already connected to, the messages will arrive automatically in your Messages Central, with no need of additional actions!

Accounts connected to for a long time

If your access token to Airbnb is out of date or if your account does not allow to manage your channel messages, when you open your Messages Central you will receive a checklist on what you need to do to enable the feature.
If you need help, contact our Support team!

Now that you already know how your Messages Central behaves according to your Airbnb account, check below more related subjects: