Stays counts with a specific email template for situations where the guest makes an additional payment to the reservation. In addition to the traditional emails to confirm the reservation, this message updates the payment status if the guest runs away from the "pay a part now and another until checkout" template.
The triggering of this extra email can be done automatically for payments made on your website or manually, in some cases, on the reservation page.
Subject: [Name of the business] | Payment confirmation | Reservation [reservation code]
Hi, [full name of the guest],
We confirm payment of the amount of [amount paid] referring to the reservation [reservation code] on the listing [public name of the listing].
Check below for updated information on payment for your reservation:
Reservation total amount: | [reservation total] |
Paid amount: | [payments made total] |
Amount to pay until the end of the stay: | [payments not made total] |
We are already waiting for you here in [listing city name] on the day [check-in date]!
Regards,
[name of your business]
To edit the content of this email, go to the [Catalog > Email Templates] menu and choose the reservation payment confirmation template. For more details, read the following article How to edit email templates.