As with other payment channels, the easiest and most user-friendly way to verify your transactions per channel is through the Pagar.me portal, however as an alternative, Stays.net also has a place that records the history of your transactions made by the website or typed sales.
If you have the full version of the system, just follow the path below:
- Access the [Finance > Others > Payment Logs] menu;
- At the left side, select the transaction search period;
- Then select [Pagar.me];
- Click on [Search] to generate the information.
In the case of Pagar.me logs, the only possible action is do_payment and when it is successful, there will be no error message and, in case of failure, the reason for the failure will appear at the right side, which is generated by Pagar.me.
By validating the transaction, the payment will be entered automatically by our system in the booking page.
If you do not have the full version of Stays.net or do not feel safe doing this analysis, do not hesitate to contact our support team with the basic information, such as the guest's name or code of the booking in question.