As with other payment channels, the easiest and most user-friendly way to verify your transactions by channels is through the Stripe portal, however as an alternative, also has a location that records the history of your transactions made through the website or typed sales.

In case you have the full version of the system, just follow the path below:

  1. Access the [Finance > Others > Payment Logs] menu;
  2. On the left side, select the transaction search period;
  3. Then select [Stripe];
  4. Click on [Search] to generate the information.

In the case of Stripe logs, the only possible action is do_payment and when successful, there will be no error message and, in case of failure, the reason for failure will appear on the right side (in English, as it is content generated by Stripe).

When validating the transaction, the payment posting will be made automatically by our system on the reservation page.

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If you do not have the full version of or do not feel safe doing this analysis, do not hesitate to contact our support team with basic information, such as the guest's name or reservation code in question.