No-show is when the guest doesn't show up for the reservation. For reservations made through Booking, follow the channel's policies before removing the reservation from your calendar.
Wait 24 hours after the scheduled arrival date. After this period, contact Booking about the no-show by following these steps:
- Access the reservation page;
- Click the [Cancel] button if there are payments recorded on the reservation, or [Delete] if there are no payments;
- Select the option [Mark reservation "no-show" on the Booking.com extranet];
- Save the changes.
