To perform this action, it is necessary that:

Once the user is allowed access, just follow the steps below:

  1. Access the [Offer & Promotions] menu;
  2. Choose between [Sales Chat History] or [Support Chat History];
  3. Click on the icon on the right side of the screen.

When you open the page, you will have more details about the time of messages, content and when the person took over the conversation.