With this tool you will be able to "take" a chat for yourself as responsible for the first service, ie take responsibility for attending the conversation.
To identify the window and respond to the chat, just follow the following path:
1. Access the penultimate window in the column of the exit arrow of the system:
2. Set the Tab that will "take" your responsibility (Be the Consultant) and respond.
1. Is it possible to assume more than one window being the Consultant?
Yes, you only have to answer the conversation, out the window.
2. Is it possible to change the consultant if someone else assumes it?
It isn't possible since he was the first to respond by following the conversation.