To activate the sending of email with a different content if the reservation is made very close to check-in, you must follow the steps below:
- Access the [Settings > Emails > Website] menu;
- Find the [Last minute reservations] section;
- Select [Yes] in the first question to activate the feature;
- Define the time gap in relation to the check-in that you consider to be "last minute";
- Save the changes made at the top right side of the screen.
It is important to mention that the above configuration will be the default for your business, however it is possible to configure the time gap or the use of these messages by sales channel as well.
In this case, just go to the [Channel Managers] menu, select the desired channel and on the [Settings > Communication with Guests] tab adjust your policy for the channel.