When making a reservation via your website or the reservation center, the guest can request to cancel the reservation through their panel.
When this happens, Stays sends the guest an email confirming receipt of the order. The same email is also sent to your reservation center, so you are notified and can manage the request. By default, the email follows this template:
Subject: [Name of your business] | We received your request to cancel the reservation [reservation code]
Hi, [first name of the guest],
We received your request to cancel the reservation of the listing [public name of the listing] on the period of [check-in date] to [check-out date].
We will contact you shortly to confirm your request.
Regards,
[name of your business]
To edit the content of this default email, go to [Catalog > Email Templates] menu and choose the guest cancel reservation request template.